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When ordering online there are several bits of
information that will be helpful in making sure that your order goes through quickly and
without any problems.
We
need to ship to the billing address on the credit card. The billing address is where the
statements on your credit card are mailed to. We cannot ship to alternate addresses
at this time. There is an option to enter a shipping choice on our online order form.
However, we cannot process orders shipped to an alternate address.
Please disregard this generic form and provide just your billing
address.
If
there is extremely important that we ship your item to another address
please see alternatives below.
| ALTERNATIVES |
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The
reasons most customers have there item shipped to another address
is either convenience or because it is a gift. In either instance,
there are some solutions that might work for you.
1)Bill
your item to a business credit card so that your work address is
your billing address.
2)Have
a friend or a family member buy the item or submit there credit
card and billing information.
3)If your billing address is a PO Box and you believe that we
cannot deliver there, then please see the next heading.
3)Put a post it note on your front door to please hold your item
at the terminal. They will hold it at the terminal. You can locate
your nearest terminal by calling 1-800-742-5877. (1800 PICK UPS).
Most are between 15-60 minutes away.
4)Order your skates with upgraded shipping. This will give you day
definite delivery, so that you can arrange for the gift receiver
to not be around. Please note the expected date of arrival in this
instance in the subject box of the order form.
5)We can ship FED EX, and check hold at fed ex location. Then you
can pick your package up the local FED EX hub. Click your shipping
option which is UPS normally on our website. Please indicate to
deliver using FED EX (hold at terminal) You must upgrade your
shipping to 2 day shipping in order for us to do this. The number
for FED EX to find your local terminal is 1-800-463-3339
(800-GO-FED-EX.
6)You can also call your card company and specify an alternate
address for shipping.
a)Call the customer service # on the back of your card.
b)tell them you are having items shipped to another address other
than your billing address.
c)give them your complete name, and address you want to send the
item to.
d)indicate on the comments section of the order form that your
shipping address information is noted with the credit card
company.
e)make sure to include your credit card customer service number on
your order form so that we can verify your information.
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| PO BOXES |
If
your billing address on your credit card is a PO BOX, we can ship
there, contrary to popular opinion, via UPS. UPS will send a
postcard to your PO Box. The package will be at the local terminal
at that time. You can either pick your package up at the local
terminal or you can call the 800# listed on the postcard and give
them a physical address you would like for delivery. They will then
normally put your package out for delivery the following day to
locations within your area.
This also does insure that if the item is a gift you can have it
routed to the best location at the time, or even pick them up if
that would be best for you. It does allow for a lot of flexibility,
but only if your billing address is a PO Box.
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| INVENTORY |
When
you are ordering skates, you are selecting from an inventory online that in 99% accurate.
We do adjust our inventory when a size sells out or when we get a size in stock. However,
this does not happen for up to 24 hours.
Usually we buy enough of each model, and size, so that the likelihood of it selling
out when you are ordering is minimal. We might sell out of one size from all skates about
1x a week. As a result, you can order with confidence based on the inventory listed. If it
happens that the skate size you ordered is sold out we will notify you.
It is
very important to list your email or phone # on your order if you do have one. This is
because we may need that to contact you concerning your order. We do not share customer
information with any individual or party.
Often
order hold up is because the credit card digits are short 4 numbers, or it is a mistake in
numbers or information contained in the address. Also if you upgrade shipping it is
important to choose the correct zone based on your zip code. i.e 00000-30000 etc.
International Orders must choose a shipping option or the order cannot ship. Domestic / US
orders have Free Ground Shipping so no option choice is needed.
During
business hours, you can call 410-213-9419. Normal Business Hours (eastern std time)
are Monday-Friday 12-5pm, Saturday/Sunday closed,
You can call us during all off hours as we may still be available for
service at those times.
If you cannot get in touch with us at our main number please do the
following.
FOR
CUSTOMER SERVICE:
1) email skatestop@aol.com
(we will respond as quickly as possible)
FOR CREDIT CARD ORDERS ONLY,
select one or both:
1)CALL
1-800-522-6606
(leave a message for skatestop-give telephone # and
skate/size you would like to purchase.
2)email skatestop@myvzw.com
(enter your area code & number in the subject box)
| SUBMITTING YOUR ORDER |
When you submit an
order, please be sure to get a confirmation number which will be given after you submit
your order. This ensures that we have received your order.
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