SkateStop - Warranty Info

We warranty the products that we sell to the degree that the skate company does. If the skate company warrants there product, then we will act as a liason to help in communication with the company. This is because we do not have replacement parts for these skates and any repairs that we would do would void any warranties the company may have. As a result, the best way to go about your warranty problem is to contact the manufacturer direct.

We are not responsible for replacing or refunding skates that are damaged or defective. We are also are not responsible for any consequential injuries that may result by using a skate bought from us. We DO NOT issue refunds/exchanges for skates that are defective. The company themselves will repair or replace your skates with equal or greater value skate. If they choose not to do that because they do not believe that it is a warranty issue, then we suggest if you feel strongly that you pursue a claim against that company.

USD

If you have problems with your USD skate, call 714-799-6838. It is best to call them between
12 noon - 8pm EST / 9-5pm PST. We suggest you let the phone ring 3 times. If no answer try again later. Leaving a message on the automated machine will not usually lead to a quick call back. It is better to retry at a later time.

If the k2 skate is somehow defective call 1-800-972-4066 or 4067. Press 0 and ask for warranty. If they deem that it is a warranty issue they will probably give you an RA#, and give you address information on where to send them to.

RAZOR

Call 760-734-1940.

ROCES

Call 1-800-770-8750. Press 500.

OXYGEN

Call 1-800-258-5020

SALOMON

Call 1-800-654-2668

DESHI

Call 714-799-6838 during normal west coast business hours of 9-5 Pacific Time. That is 12-8PM Eastern as the best time to call. In addition, we feel it is best to call and let it ring 3 times. If no answer, call back another time. Leaving a message and waiting for a call back will only delay your matter being handled.

We are not responsible for replacing or refunding skates that are damaged. We are also are not responsible for any consequential injuries that may result by using a skate bought from us. We DO NOT issue refunds/exchanges for skates that are defective. The company themselves will repair or replace your skates with equal or greater value skate. If they choose not to do that because they do not believe that it is a warranty issue, then we suggest if you feel strongly that you pursue a claim against that company.